'I made sure she didn't get any commission': Casually dressed customer returns to high-end store and humbles employee after being refused service

Author image for Eleonora Bader
Eleonora Bader
Jan 2, 2024 6:00 PM EST

We're always told, 'Don't judge a book by its cover', but that doesn't deter people from judging people based on how they look anyway.

This sales rep made the mistake of her life when she refused a casually dressed customer service. OP was walking by a designer store when she noticed a cool backpack that caught her eye. She went inside and asked one of the employees if she could bring it out so that she could take a closer look before purchasing it. The sales rep basically scoffed at her and told her that she wasn't going to do that. Instead, she told OP that she had to purchase the item first. Before OP could reply, she walked off to help another customer, leaving OP standing alone and embarrassed.

If she thought that was going to be the end of it, she was very wrong. OP decided to get back at her, and returned to the store a bit later… Check out what happened below. For more, here is a manager who cut three hours out of his employee's shift because it wasn't up to his standard. Luckily, he did not get away with it…

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  • 01
    100 FEDERAL RESERVE NOTE JK 90211942 A Kll NO MATTE Joy le didn't get any commission..." "I came back and made sure she AAAAAAAAAAA 100 MAAAAAAAA
    via Canva
  • 02
    Dressed overly casual at a designer store so that the rude sales rep wouldn't get commission I don't typically buy a lot of designer clothing but when I do go shopping, I dress pretty casually. Last week I was
    via u/Prize-Break8433
  • 03
    strolling through the mall and there was designer backpack on display that caught my attention. I went inside the store (wearing a hoodie and ripped jeans) and went to inquire about the price of the backpack. I waited around for 10 minutes for someone to help me until I decided to go up to one of the
    via u/Prize-Break8433
  • 04
    sales representatives myself. She told me to wait because she was helping another customer so I sat down and waited. I saw her in the corner of the store just standing, not doing anything. I decided to wait another 5 minutes for her to come back but she never did.
    via u/Prize-Break8433
  • 05
    I walked back up to her and told her I wanted to inquire about the backpack. I asked her if she could bring one from the backroom so I could take a closer look at it. She told me that she wouldn't be able to do that unless I was planning on purchasing the item. She seemed annoyed with my request. Before I could
    via u/Prize-Break8433
  • 06
    say anything else, she quickly walked away to help another customer. I'm quite young (25F) and I could tell she didn't think I was serious about purchasing it and didn't want to waste her time. I would have actually purchased it then and there if she hadn't been so dismissive.
    via u/Prize-Break8433
  • 07
    A few days later, I went back into the store. This time I made sure to dress a even more casually than before. I walked in with a pair of sweatpants, running shoes, a tank top and zip-up. The same lady was working that day and turned her back to me as I soon as I walked in. I went up to one of the other sales
    via u/Prize-Break8433
  • 08
    representatives (this guy was younger, smiling and seemed eager to help) and I told him I wanted to purchase the backpack and he gladly went inside and got for me. He even asked if I'd like to take a look at it before buying. I thanked him and he checked me out. The store manager was also by the cashier and I let him know that I came in last week and
    via u/Prize-Break8433
  • 09
    that the lady wouldn't let me see the product before purchasing it. He was upset to hear this and told me this wasn't the first time he had received a complaint about her. The item was a few grand and all the commission went towards the junior. He was so kind and grateful. She avoided
    via u/Prize-Break8433
  • 10
    eye contact with me after she got told off by her manager and I smiled at her as I walked out of the store. Don't judge a book by its cover.
    via u/Prize-Break8433
  • 11
    MysteryBros. 2 days ago I used to work in a music shop in the mid 90s. My department was electronic music, so I was selling keyboards, mixers, software, that sort of thing. One slow day this older dude comes in, long straggly hair, singlet, beat up cargo
    via u/MysteryBros
  • 12
    shorts that looked like they'd seen much better days, and flip flops. The guitar sales team were all around in the amp room, and were uninterested in helping this guy. Now I don't play guitar, but I knew a fair bit about them, and I don't mind a chat, so I got talking with him. I helped him
    via u/MysteryBros
  • 13
    choose several different guitars to try based on his style, including a $7K vintage fender. I wasn't expecting anything to come of it, but after a few minutes of playing he decided he liked the fender, and we rang up the deal - which he had zero trouble paying for.
    via u/MysteryBros
  • 14
    I got my fat commission, but also got reprimanded for selling outside my department. 4 1.5k Reply Share
    via u/MysteryBros
  • 15
    Three Dogs2022 · 2 days ago Big mistake! HUGE! 12.8k Reply Share CptCroissant 2 days ago I think it's somewhat common knowledge that if you're in a very expensive place, the more unkempt you look the richer you probably actually are because you've lost the will to give a and need to impress others. Reply Share 3.8k
    via u/ThreeDogs2022, u/CptCroissant
  • 16
    ImpossibleFuel6629 2 days ago The wealthiest people I know (wealthy, not high income) dress the most casually, really just however they dan well please, no matter the context. Many meetings I've had with +$100m net worth folks in flip flops and tshirts. What's the point of having money like that if you have to dress for the benefit of other mere mortals? ✩ 1.9k Reply Share
    via u/ImpossibleFuel6629
  • 17
    savealltheelephants 2 days ago • That woman obviously hasn't worked there long. One of my friends worked for a high end designer store in Vegas and said that the women who came in dressed to the 9s in designer stuff usually spent $ (like 2000-10000) but the BIG SPENDERS (20,000+) usually came in wearing sweats/casual clothes and looking like they were you know, spending the day walking around the mall shopping. Reply Share 1.6k
    via u/savealltheelephants
  • 18
    TheSilentSong 2 days ago My mom was a hair stylist that took on a lot of mid to high class customers, but certainly didn't turn away anyone below those bars. She told me one day in her first salon, a man that looked somewhere between a construction worker and outright homeless guy came in. NO ONE wanted to handle him and actively pretended he didn't exist. Turned out the guy was rich. Became a repeat client. Reply Share 3.5k
    via u/TheSilentSong
  • 19
    hockeynoticehockey - 2 days ago Many years ago, part time job in my city's highest end men's clothing store. High end, like I couldn't buy a pair of socks with a week's pay high end. It's Christmas time, my coworkers had their pick of new customers since we were so busy. I noticed a man enter who looked nothing like the other shoppers. Maybe in his 50's, wearing a well worn parka, just standing there. Not one of my money grubbing co workers would even look at him, so I did.
    via u/hockeynoticehockey
  • 20
    30 minutes later he walked out with 12 Pringle cashmere sweaters and paid cash. The commission on one purchase was more than I made in a month. Just because I didn't read a book by its cover. Reply Share 2.0k
    via u/hockeynoticehockey
  • 21
    grandroute 2 days ago I was a Mac sales guy in a store that sold both Macs and PCs. Guy comes in and goes over to the PC section. He looks like he just finished cutting his grass on a hot summer's day, so, kind of raggedy. And ignored by the PC guys. He wandered close to my dept., so I asked if I could help him. He asked a bunch of questions about computers, and video stuff, and I could tell he knew a little but was a bit lost. So I spent a good 30 minutes explaining digital video and audio prod
    via u/grandroute
  • 22
    ignored him and went back. I asked what he wanted to do. Turns out he just landed a huge video capture and production contract, and needed about everything, because the gear he was using was old, unreliable and not up to par. So, he needed 3 towers, 2 laptops, 8 external storage drives, 8 monitors, 3 regular printers and one large format photo printer, and a network system. The dept. manager saw me piling up all the equipment and came over and said, "I'll take over, this is too big for you". but
    via u/grandroute
  • 23
    that day on, but the store manager thought I walked on water. Best part was when the buyer came back to the store, and always asked for me to help him. And he always looked ragged. Well, when you have a contract to shoot waterfowl videos in wetlands, well, you're not going to be wearing a suit. Reply Share 108
    via u/grandroute
  • 24
    18k_gold 2 days ago My wife works with a sales person a little like this. She will ignore someone that thinks won't buy anything, like old people. She will tell them she is busy, then another sales person will help them, make the sale. Then she will run up and say that was my customer, you stole them from me. Transfer the sales to my name. 54 Reply Share
    via u/18_gold
  • 25
    mykindofexcellence - 2 days ago Good for you! This happened to me when I walked in a jewelry store. It was a Saturday, and I was dressed casually. My husband and I were the only customers. Whenever I walked up to a section of the store to look at the jewelry, the salesperson followed me. Not in a can I help you way but a creepy, distrustful way, like she was afraid I would try to steal something. I got out of there and never went back. I buy my fine jewelry elsewhere. Reply Share 182 ...
    via u/mykindofexcellence
  • 26
    Many-Historian8120 2 days ago I used to work in sales. We had a varied clientele. The other sales people often ignored the scruffy people, I didn't. They were usually owners of businesses who would buy loads of stuff and therefore lots of commission for me. Loved rubbing the other salespeople's faces in it and they never learned! 88 Reply Share ...
    via u/Many-Historian8120

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customer service judge manager high end customers commission petty designer sales representative purchase dressed up rich store casual designer backpack junior
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